Contacting Us
Security
How To Shop
How To Pay
How To Change Your Order
Order Status
Promotional Mailings
Advance Order Program
Shipping
Sales Tax
Processing An Order
Return Policy
Gift Cards and Gift Certificates
You can reach customer service by
e-mail or telephone. Representatives are available to answer your phone calls
between the hours of 6:00 AM and 5:00 PM Pacific Time, Monday through Friday
(except holidays).
E-mail address: verityrecords.custsvc@fulfillment.com
Phone Number: 866-505-7873
Verity Records is very sensitive
to your concerns regarding the security of using your credit cards to purchase
products over the Internet. Safeguarding your privacy and confidentiality is of
the utmost importance to us. Our site uses Secure Sockets Layer (SSL), which
encrypts your data while it is being transferred over the Internet. This makes
it very difficult for someone to steal your credit card information. We also
use world-class payments processing partners that utilize the latest encryption
and security technologies to protect the security of your credit card and
personal information while we are processing your order.
1. When you find an item you want
to buy, just click on the buy cd button. The item will automatically be placed in
your shopping cart.
2. To remove an item from your
shopping cart, simply click on remove for each item
or items you want deleted from your cart
3. When you have all of the
products you want to purchase in your shopping cart, simply click on the Checkout button to update your order
and continue through the checkout process.
4. Important Note: The address
information you provide for the
Verity Records accepts the following:
American Express, MasterCard, Visa and Discover.
The charge for your order will
appear on your credit card bill as "Verity Records".
Verity Records processes your
orders very quickly. If you find that you have made an incorrect order, please
notify us immediately by sending an e-mail to: verityrecords.custsvc@fulfillment.com. If your order has not yet been
processed, we may be able to correct it. However, if the product has already
been shipped, we will be unable to change any portion of your order.
You can check your order status
by clicking on the order link in your
confirmation email. You can also send us an email at verityrecords.custsvc@fulfillment.com
or call us at 866-505-7873 between the hours of 6:00 AM and 5:00 P.M. Pacific time Monday through
Friday, (except holidays).
Verity Records will notify you of
any upcoming promotional opportunities and new product releases, which interest
you. If you don't want to receive these special mailings, you can easily remove
yourself from this mailing list by clicking on the Unsubscribe link
contained in each e-mail.
Advanced pre-release ordering is
available for selected Verity Records music titles. These titles are noted, in
the cart, with an Advance Order icon. If you would like to receive your music
selection on the day it is first available in stores, please place your order
by 10 AM Pacific Time the Thursday prior to the release date
and choose the RUSH shipping option. If you select our standard shipping
option, you will receive your advance order approximately 5 days after the
release date. Please Note: Advance order release dates are subject to change without
notice.
Although anyone may browse
through our store, in order to make a purchase from Verity, your shipping
address must be within the
Verity Records offers standard,
rush and overnight shipping options. Rush and overnight orders are shipped via UPS
and cannot ship to a P.O.
Orders to
|
Continental |
|
|
|
|
|
merchandise total |
shipping method |
|||
|
equal to or |
less than |
Standard |
Rush |
Overnight |
|
greater than |
||||
|
0 |
20 |
2.98 |
9.98 |
18.99 |
|
20 |
40 |
3.98 |
9.98 |
19.99 |
|
40 |
60 |
5.98 |
11.98 |
20.99 |
|
60 |
80 |
6.98 |
11.98 |
21.99 |
|
80 |
100 |
7.98 |
12.98 |
22.99 |
|
100 |
120 |
8.98 |
12.98 |
23.99 |
|
120 |
140 |
8.98 |
14.98 |
24.99 |
|
140 |
160 |
9.98 |
14.98 |
25.99 |
|
160 |
180 |
Free |
15.98 |
26.99 |
|
180 |
200 |
Free |
15.98 |
27.99 |
|
200 |
220 |
Free |
17.98 |
28.99 |
|
220 |
240 |
Free |
17.98 |
29.99 |
|
240 |
260 |
Free |
18.98 |
30.99 |
|
260 |
280 |
Free |
19.98 |
31.99 |
|
280 |
300 |
Free |
20.98 |
32.99 |
|
300 |
320 |
Free |
20.98 |
33.99 |
|
320 |
340 |
Free |
21.98 |
34.99 |
|
340 |
360 |
Free |
21.98 |
35.99 |
|
360 |
380 |
Free |
23.98 |
36.99 |
|
380 |
400 |
Free |
24.98 |
37.99 |
|
400 |
420 |
Free |
24.98 |
38.99 |
|
420 |
440 |
Free |
26.98 |
39.99 |
|
440 |
460 |
Free |
26.98 |
40.99 |
|
460 |
480 |
Free |
27.98 |
41.99 |
|
480 |
500 |
Free |
27.98 |
42.99 |
|
500 |
|
Free |
28.98 |
43.99 |
|
|
|
|
|
|
|
merchandise total |
shipping method |
|||
|
equal to or |
less than |
Standard |
Rush |
Overnight |
|
greater than |
||||
|
0 |
20 |
3.49 |
18.99 |
19.49 |
|
20 |
40 |
4.49 |
19.99 |
20.99 |
|
40 |
60 |
5.49 |
20.99 |
22.49 |
|
60 |
80 |
6.79 |
21.99 |
23.99 |
|
80 |
100 |
7.99 |
22.99 |
25.49 |
|
100 |
120 |
8.99 |
22.99 |
25.49 |
|
120 |
140 |
8.99 |
23.99 |
26.99 |
|
140 |
160 |
9.99 |
24.99 |
27.99 |
|
160 |
180 |
Free |
25.99 |
28.99 |
|
180 |
200 |
Free |
26.99 |
29.99 |
|
200 |
220 |
Free |
27.99 |
30.99 |
|
220 |
240 |
Free |
28.99 |
31.99 |
|
240 |
260 |
Free |
29.99 |
32.99 |
|
260 |
280 |
Free |
30.99 |
33.99 |
|
280 |
300 |
Free |
31.99 |
34.99 |
|
300 |
320 |
Free |
32.99 |
35.99 |
|
320 |
340 |
Free |
33.99 |
36.99 |
|
340 |
360 |
Free |
34.99 |
37.99 |
|
360 |
380 |
Free |
35.99 |
38.99 |
|
380 |
400 |
Free |
36.99 |
39.99 |
|
400 |
420 |
Free |
37.99 |
40.99 |
|
420 |
440 |
Free |
38.99 |
41.99 |
|
440 |
460 |
Free |
39.99 |
42.99 |
|
460 |
480 |
Free |
40.99 |
43.99 |
|
480 |
500 |
Free |
41.99 |
44.99 |
|
500 |
|
Free |
42.99 |
45.99 |
·
Shipping
charges may include handling fees and may include other service and delivery
charges, depending on the shipping method and option selected by customer.
·
Shipping
charges are calculated at the time your order is placed.
·
You will have
the option to select from standard, rush and overnight during the checkout
process.
·
Orders are
shipped standard unless another option is selected.
·
For military
addresses you will need to enter apo or fpo in the city field and select the appropriate state code
of "ae", "aa",
or "ap". the
country will still be
Currently, with
respect to orders being shipped to a
Your order of in stock merchandise will generally arrive
in 5-7 days, unless you have selected rush delivery. We will notify you if any
item can not be shipped within 30 days and you will be given the option to
cancel your order. Orders received on a Saturday, Sunday or holiday will be
processed the following business day.
Your satisfaction is guaranteed!
· If you have received damaged, defective, or
incorrectly shipped merchandise please notify customer service within 30 days
and follow the instructions below.
· If you are unsatisfied with your purchase
and the merchandise is unopened we will be happy for you to return the item to
us. Please notify customer service
within 30 days and follow the instructions below. Original shipping and handling charges
cannot be refunded, and you will be responsible for all costs associated with
return shipment. No C.O.D. returns will be accepted.
· All returns must be approved by customer
service. Once validated, a return authorization number is issued. All returns
must display the return authorization number on the outside of each box, along
with the customer's return address. Returns received at our facility without an
authorization will be refused on delivery.
· Special order and opened product are
non-returnable.
·
Prior to
returning product, contents must be well packaged to assure safe arrival.
Product must be unopened, and in re-salable condition. We recommend using the
original packaging for shipment.
·
Shipments must
be received pre-paid at our returns facility. No C.O.D. shipments will be
accepted.
Please follow these simple steps to ensure your fast
returns and appropriate new shipment or credit.
·
Contact
customer service.
·
You must contact
customer service to obtain a return authorization number. Returns cannot be
accepted without this number. You may contact customer service via e-mail at verityrecords.custsvc@fulfillment.com
·
Information
needed.
·
Please include the
following information in your e-mail:
-Order confirmation number
-Your name
-Your e-mail address
-Your phone number
-Product #
-Product name
-Reason for return
·
Pack
and send.
·
-Fill out the
return label (provided on the back of your invoice), including your return
authorization number. Returns cannot be accepted without a return
authorization number.
-Enclose merchandise and the completed form in a sturdy package (the
original package is preferred).
-Enclose the original packing slip / invoice in the package.
-Affix the return label to the outside of the package and send to the following
address:
Verity Records
Returns Department
Verity Records does not currently issue or accept any Gift Cards.